Official Website of Beeville, Texas - Utility Customer Service Survey

Utility Customer Service Survey

Thank you for taking the time to provide feedback on your recent interaction with our customer service team. Your responses will help us improve the service we provide to our community.

*Employee Name

*Date of Interaction

*1. How would you rate your overall experience with our customer service representative?

*2. Did the representative greet you politely and professionally?

*3. Was the representative attentive and did they listen to your concerns or needs?

*4. Did the representative handle your request or issue efficiently?

*5. How would you rate the representative’s knowledge of the issue or inquiry you had?

*6. Did the representative maintain a positive and helpful attitude throughout the interaction?

*7. Was your issue or request resolved to your satisfaction?

*8. How satisfied were you with the time it took for the representative to assist you?

*9. Did the representative offer to assist you with anything else before the end of the interaction?

10. Any additional comments or suggestions?

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